Policies

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Your appointment is very important to Ego Mechanix, it is reserved especially for you. We understand that sometimes things happen requiring a schedule change; therefore, we respectfully require at least 24 hours for cancellations. 

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Clients on our waiting list miss the opportunity to receive services. 

Less than 24 hour notice will result in a charge 50% of the reserved service amount. 

‘NO SHOWS’ and ‘Same Day Cancellations’ will be charged 100% of the reserved service amount. If you call after your appointment time, it is also considered a NO SHOW. 

Appointments made within the 24 hour period and need to cancel must me done so 4 hours in advance or there will be a charge equal to 50% of the reserved service amount.  

Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.

The cancellation policy allows us to inform our clients on standby of any availability as well as keeping our schedule properly booked. Thank you for viewing and supporting our policies.

Confirmation Emails

As a courtesy to our clients, our system sends a confirmation email 48 hours in advance and follow up with a text message 2 hours prior to the appointment. Please understand that it is your responsibility to remember your appointment dates and times and to avoid late arrivals, missed appointments and cancellation fees.

Children

We love children…some of us even have them. However we ask that you make child care arrangements and not bring your children with you to your appointment. Many of our clients look forward to their salon visit as a pampering experience. Even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, chemicals, caffeinated hairstylists). Please respect this policy , and accept our appreciation for your understanding.